Frequently Asked Questions

Can I drive my vehicle away the same day?

Yes. Over 70% of our customers choose to drive their new car away the same day. If you wish to take advantage of this service, please bring the following with you when you visit:

• Driving Licence (holders of photo ID licence must bring counterpart)
• Utility bill (preferably home phone bill showing current address and dated within the last 3 months)
• Proof of signature (Passport, Credit/Switch card etc)
• Last two wage slips
• Your part ex documents (if applicable) YOU MUST BRING YOUR LOG BOOK V5 IF YOU WISH TO PART EXCHANGE 
• Current insurance details

How can I pay for my car?

By which ever method suits you best. Use cash, credit card or save your cash and take advantage of one of our finance options.

 

Do I need a deposit?

No, you don’t require a deposit.  What’s more, if you have a car to part exchange, we will take it as deposit, regardless of age or condition, with or without an MOT.

 

I have some outstanding finance on my current vehicle.  Can I still buy another car?

Yes, don’t worry. At carland.com our highly trained staff will handle all that for you. You can settle any outstanding finance (even if you owe more than your car’s value), often reducing your payments and upgrading your car with no cash needed.

 

Can I have some cashback on my car?

A new car does not mean that you have to sacrifice any other of life's luxuries; at carland.com you can have both.  Many of our customers choose to take cashback as part of their new deal as a way of paying for Christmas or a holiday etc. Just ask one of our customer advisors for details.   

 

Can I arrange my finance before visiting?

Yes. To save you time when choosing your car, just call our dedicated finance team on 0845 838 4189 and they will sort everything out before you visit.

 

How are the vehicles prepared?

Every carland.com car undertakes an extensive 120-point pre-delivery inspection before sale. If the car needs new tyres, exhausts, clutch, MOT, pads, shoes etc or if we envisage items wearing out soon, we replace them.

 

Are the cars guaranteed?

We are so confident about the quality of the cars that we sell that we give a free 3 month parts and labour guarantee with every car (terms and conditions apply). Extended guarantees of up to 5 years are available. For additional peace of mind, all our cars have been HPI checked to ensure that they have not been previously written off or stolen.